RTC Discount Card Program – County Connection

RTC Discount Card Program

County Connection participates in the Regional Transit Discount Card Program which allows people with disabilities, those traveling with an attendant, and certain veterans to ride at reduced fares on all Bay Area transportation systems. The Bay Area Partnership Transit Coordination Committee (PTCC), administers the Discount Card Program.

The PTCC comprises the following agencies: AC Transit, BART, CalTrans, County Connection, GGBHTD, LAVTA, MTC, Santa Rosa, S.F. Muni, SamTrans, VTA, and Vallejo. Individuals with disabilities who are applying for the RTC Discount Card and do not have a valid Medicare card or DMV placard identification card must secure a physician’s certificate of disability.

Applications are accepted at all San Francisco Bay Area transit agency locations and then forwarded to a central office where applications are reviewed, information is verified, and a determination of eligibility is made. Eligible applicants will be mailed their RTC photo ID card within 21 days.

Upon receiving your Discount ID Card, you are immediately eligible for reduced fares on all participating public transit systems. No additional proof of eligibility is required, but you must show the Discount ID Card at the time you pay the fare.

As of January 9, 2022 there are no fees for new and renewal cards. The replacement card fee is reduced to $3. Acceptable forms of payment are cash (no bills larger than $20) and checks (credit cards are not accepted).

Basic Eligibility

Download the Basic Eligibility Form (PDF)

If you are eligible under one of the “Basic” categories noted below, you may apply under that category. “Basic” eligibility does not require medical certification. To qualify for Basic Eligibility, bring original documents of one of the following with your application:

  • Medicare card, the federally-issued red, white, and blue card – only for those under 65 years of age. (NOTE: Medi-Cal is not accepted for eligibility.)
  • California DMV Placard Registration parking placard receipt. If you bring the blue or red placard, you must also bring the registration receipt. If you have disabled license plates (DP) instead of a placard, you must submit a “Medical Eligibility” form.
  • Other California transit agency card that is equivalent to the RTC Card.
  • Proof of Veterans Disability– A copy of your Service Connected Disability ID card and your VA Certification letter demonstrating a disability rating for aid and attendance, or for a service-connected disability with a rating level of 50% or higher. Please note that it may take more than several months to verify your application with the VA due to their current work volume. For a quicker turnaround, it is recommended that you submit a “Medical Certification” application instead.

Renewing a Card

If you applied or renewed your RTC card before January 2020 OR your disability is not permanent, your card has an expiration date. When it expires, you will need to renew and receive a new card. A renewal notice will be sent to you two months prior to the expiration date on your card. It is your responsibility to ensure that the transit agency has your current address.

If you have applied or renewed using the Medical Certification form after January 1, 2020 and your disability is permanent, your card does not have an expiration date. These cards do not need to be renewed. The RTC program will contact you to update your photo and preferred communication method every five years.

If you are a Senior who has been using an RTC card, you will be asked to apply for a Senior Clipper card when your RTC card expires.

If you do not receive a mail reminder,

  1. Download the Renewal Application (PDF)
    Or, you may call your transit agency and request a renewal application.
  2. Mail your completed application to the RTC Central Processor:
    RTC Central Processor
    P.O. Box 70040
    Oakland, CA 94612-0040
    Or you may bring your completed application to your transit agency.

Replacing Lost or Stolen Cards

First, check with your local transit agency to see if the card has been returned. If so, you may reclaim your old card at no cost.

If not, download the Lost Card Application (PDF). You can also have the transit agency mail you the form, or you may go to your nearest transit office to fill one out and pay the $3 fee.

You can also mail the application or a written request for a replacement directly to:
RTC Central Processor
P.O. Box 70040
Oakland, CA 94612-0040

Be sure to include your name (as it appears on your card), card identification number (if you have it), date of birth and current address with a written request. You must include the $3 payment in the form of a personal or cashier’s check. Do not send cash.

You will receive a replacement card by mail within 7-10 days. We are not able to issue a temporary card in the interim.

Be sure to take good care of your RTC Discount ID Card! We will only replace your card up to three (3) times within a 12-month period at a cost of $3.00 for each time. You will not be issued another card within that period. However, if you feel that your disability is such that you are prone to losing personal items, you may submit a “Disability Justification” form for additional replacements. This form can be requested at the time of your 4th replacement application. Your doctor must complete this form and mail it directly to the Central Processor.

You will also be charged the $3 replacement fee if the card is damaged due to poor care.